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How kc99 Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Data collected at account creationJazzCash, Easypaisa, Raast transaction recordsCookie and device usageYour right to access and update dataHow to contact us about privacy
kc99 How kc99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account security and data integrity are part of how the platform operates day to day, not an afterthought. Here is what we put in place across the four areas that matter most to your privacy.

Encryption in Transit and at Rest

All data moving between your device and our servers — including your JazzCash or Raast payment details — travels over SSL-encrypted connections. Stored records are encrypted at rest.

Cookie Use and Your Control

We use session cookies to keep your account logged in and analytics cookies to see which pages load slowly. You can adjust cookie preferences from your browser settings at any time.

Data Retention and Deletion

Active account data is held while your account is open. When you close your account, we retain only what applicable law in your region requires, then delete the rest on schedule.

Third-Party Data Sharing Limits

We share your data only with payment processors completing your transaction — Easypaisa, JazzCash or Raast — and with fraud-detection services. No data is sold to advertisers.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about how we handle your data, want to request access to the information we hold, or need to update details linked to your JazzCash or Easypaisa wallet, our support team is the right place to start. Raise a privacy request through any of the channels below and we will acknowledge it and work through it with you.

Team online

Live Chat Support

Open a live chat session from your account dashboard to raise a privacy request. Our agents can verify your identity and log the request on the spot.

Email Privacy Request

Send a written request to our support email address. Include your registered mobile number and the nature of your data query so we can route it correctly.

Account Help Centre

The help centre inside your account lists the steps to submit a data access or correction request, including what identity verification we need from you.

Common Privacy Questions Answered

These are the questions we hear most from people reviewing our privacy policy. Each answer is specific to how kc99 operates — not a generic legal template.

We collect your name, mobile number, email address and the payment method you register — JazzCash, Easypaisa or Raast. Device identifiers are also logged when you first log in.

Yes. Submit a data access request through live chat or our support email with your registered mobile number. We will compile and share what we hold within the timeframe local law specifies.

Only with the payment processor handling your transaction. We pass the minimum data needed to complete the transfer. We do not share payment data with advertisers or unrelated third parties.

We delete non-mandatory data after account closure. Certain records — such as transaction logs — are kept for the period required by applicable law in your region, then removed.

Contact us via live chat or email, confirm your identity with your registered number, and tell us what needs changing. We will update your records and confirm once the correction is done.

We use session cookies for account access and analytics cookies for performance monitoring. You can disable non-essential cookies through your browser settings without affecting your account login.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.